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FlyBack

This English version is part of the information and contractual terms given to English-speaking customers. If the Hebrew and English versions differ on fees, payments, cancellation rights or other customer rights, the English version prevails for a customer who entered into the service in English.

Accessibility Statement

FlyBack considers it very important to make its services accessible to the whole public, including people with disabilities, and works to bring the Site into line with the Equal Rights for Persons with Disabilities (Service Accessibility Adjustments) Regulations, 5773-2013, and the Israeli Standard IS 5568 at level AA. Making the Site accessible is an ongoing process, and we fix problems on a regular basis.

Accessibility adjustments made

  • Semantic page structure, a “Skip to main content” link and a defined main content area.
  • Labels linked to form fields, and ARIA descriptions for interactive elements.
  • Improved contrast on buttons and on the main texts.
  • A typed signature option that works with a keyboard and with screen readers, as an equivalent alternative to a drawn signature.
  • A pause button for the scrolling flight board, and support for the reduced motion preference (prefers-reduced-motion).
  • Error messages are announced to screen readers; text can be enlarged without breaking the layout.

Parts still being improved

Some parts are not yet fully accessible, including animated graphics and parts of the case opening and signing process. We are working to make them accessible, and this statement will be updated when that work is done. Until then, if any part of the case opening process is hard for you to use, contact the accessibility contact below and we will complete the process with you through another channel, with the help of a person.

Alternative service with a representative, at every step

Having difficulty at any step, such as the eligibility check, filling in details or signing? We will gladly complete the process for you through another channel, with the help of a human representative: on WhatsApp or by phone at 058-775-9023 or by email at service@flyback.co.il. The bot is available 24/7; a human representative, during business hours.

Found an accessibility problem?

We want to know and fix it quickly: tell us the page, the element and the difficulty, by email or WhatsApp as above. We aim to reply to every message through a human representative within 5 business days. Where more checking is needed, a reply may take longer.

Accessibility contact

Accessibility contact: Itamar Avisris · Email: service@flyback.co.il · Phone/WhatsApp: 058-775-9023

Statement updated: 6 Nov 2026