Usually, a case starts when you get in touch.
Ours started when the flight was cancelled.

Our system samples the official Israel Airports Authority flight board every 5 minutes, around the clock, for every flight from and to Ben Gurion. When a flight is marked as cancelled or delayed, every status change is saved from the sample in which it appeared, with a timestamp and a SHA-256 fingerprint. When you type your flight number, you are not starting a check. You are meeting an evidence file that already exists.

Because under Israel's Aviation Services Law, the burden of proving an exemption ("extraordinary circumstances") is on the airline. An airline that receives a demand based on a fingerprinted timeline from the official board, sometimes including other airlines that took off from the same airport at the same time, is in a very different negotiating position than with a passenger holding a screenshot. We do not promise a result, and we are not allowed to; we make sure the demand arrives with the strongest case that can be built.

Every record is saved with a cryptographic file fingerprint (SHA-256), calculated on the content of the record in its standard form, next to the timestamp of the sample. Changing a single character in the record changes the whole fingerprint, so any change to the record can be detected against the copy saved in our system. It is the same family of techniques used to verify the integrity of digital evidence. To be precise: this is a file fingerprint and a system timestamp, not a certified electronic signature and not a timestamp from an outside authority. The record shows what the public board displayed at the time of the sample. It does not prove on its own, for example, when you were notified of the cancellation, so some cases also need your documents.

The eligibility decision itself is not AI. It is a fixed rules engine that applies the sections of the law to the recorded data, so the same flight always gets the same answer, with the same section. We use AI where it really helps: drafting demand letters from supplied facts only, and a first sorting of airline replies. Every demand is checked by a person before it is sent, and no AI text decides eligibility or an amount. And beyond that: FlyBack is not a law firm, does not give legal advice and does not represent anyone in court, with or without AI.

Then we tell you so, with the reason and the section of the law. Some checks end in "not eligible", for example when the cancellation was announced more than 14 days in advance, or in the exemption periods the law set during wartime. We do not open a case we do not believe in: our fee exists only if you received money, so our "no" is exactly what gives our "yes" its meaning.

26% plus VAT of the amount actually received, and only if it was received. Nothing upfront and no charge for the check. If the demand is rejected or not answered even after the warning letter, you can order a prepared small claims court file (the documents that were sent, the registered mail receipts and the completed claim form) at no extra cost. You review it, file it in your own name and attend yourself; court fees, service of documents, translation or an outside lawyer, if needed, are paid separately. The full price is published on the pricing page.