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Did the airline reject your compensation claim?

Upload the reply you received. Our system will identify what the airline relies on and check that claim against the Ben Gurion flight board, which we record continuously.

Upload the airline's reply

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The document is stored securely and used only to review your request. Details in our privacy policy.

How it works

  1. You upload the airline's reply, as a photo, a PDF or pasted text.
  2. The system identifies the reason for rejection the airline gives.
  3. The relevant data for the flight is checked against our records.
  4. The case is updated according to the findings, and a team member reviews complex cases.

FlyBack gathers data and evidence. Where a specific legal decision is needed, the case is flagged for further review. We are not a law firm, and the service is not legal advice.

Common questions after a rejection

The airline cited "the security situation" and rejected me. Is that the end of it?

Not necessarily. A general reference to a security situation does not by itself prove the exemption. If the airline relies on special circumstances, it must prove the conditions in the law for your flight. A specific temporary order may affect the rights for certain dates. We check the claim against the Ben Gurion flight board records: which other flights operated on the same day and on the same route. That is important evidence, but not the only evidence.

I sent a demand and the airline did not reply at all. What now?

The law does not require the airline to reply, but it does set a payment deadline: when you are eligible and a written demand was sent, the compensation should be paid within 45 days, and the ticket price refunded within 21 days. If you were entitled and nothing was paid after the deadline, that may be a breach. The next step can be a documented reminder letter, then small claims court.

How long does it take?

The law sets the deadlines, not us: 21 days for a refund and 45 days for compensation, from the written demand. After 45 days without payment, a warning letter can be sent, and if there is still no payment, the next step can be small claims court. We track the deadlines, update you on every change and tell you the next steps.