Flight cancelled or delayed?
We already have the evidence.

Three steps: check your flight against the Ben Gurion flight board (30 seconds, free), fill in your details and sign a power of attorney digitally, and from there we send the airline an administrative demand using the flight facts, passenger details, statutory amounts and the available evidence, and track the deadlines set by the law. The compensation goes into a dedicated FlyBack business bank account, the fee is deducted from it, and the balance is transferred to you within 7 business days with a detailed statement. No credit card and nothing out of your pocket.

Cash compensation may apply in two situations: a flight cancelled with less than 14 days' notice, without an alternative flight within the time limits set by the law, or a flight that took off 8 hours late or more, which the law treats as a cancellation. The amount is fixed by distance, ₪1,530-₪3,670 per passenger, subject to the exceptions in the law. Even without compensation, you keep the right to a ticket refund or an alternative ticket, your choice, and to assistance. A flight moved significantly earlier and being denied boarding also give you rights.

The Aviation Services Law (Compensation and Assistance due to Flight Cancellation or Change of Conditions), 5772-2012, says that a passenger whose flight was cancelled is generally entitled to three things: a refund of the ticket price or an alternative ticket (their choice), assistance (food, communication and, if needed, a hotel), and fixed cash compensation based on the flight distance, regardless of the ticket price, unless one of the exceptions in the law applies (for example notice of 14 days or more in advance).

When there is eligibility and a written demand was made, the ticket price should be refunded within 21 days, and the cash compensation should be paid within 45 days. These are payment deadlines, not a duty to reply: an airline can stay silent and be in breach, and then the next step is a recorded escalation letter and small claims court.

Mainly in two situations: when you were told about the cancellation 14 days or more before the flight, or when you were offered an alternative flight at a time very close to the original (according to the tiers set by the law). If the alternative flight landed only slightly late, a 50% reduced compensation may apply (₪765-₪1,835) instead of the full amount. Whenever in doubt, it is worth checking; our check is free.

Not every cancellation during a security situation is exempt from compensation. The burden of proof is on the airline, and a general reference to the "security situation" is not enough, according to small claims court rulings. The law sets specific exemption periods for defined dates, and even within them the rights to a refund and to assistance remain. We check every date against the exact exemption periods.

Possibly. Compensation depends on when you were notified and on the times of the alternative flight. Notice of 14 days or more in advance rules out cash compensation. An alternative outside the time limits in the law may qualify for full compensation, and if you reached your destination within 2, 3 or 4 hours of the original time, depending on the flight distance, you may qualify for reduced compensation of ₪765, ₪1,225 or ₪1,835. Even if you already flew on the alternative flight, you can claim for flights from the last 4 years.

The law fixes the compensation by flight distance, per passenger: ₪1,530 for a flight of 2,000 km or less, ₪2,450 for 2,000-4,500 km, and ₪3,670 for more than 4,500 km. The amount does not depend on the ticket price, and it is linked to the consumer price index. Eligibility depends on when you were notified of the cancellation and on the alternative offered. Every passenger who was issued a paid ticket is checked separately, children included.

Nothing upfront. You get 69.32% of the compensation received: the success fee is 26% + VAT, and it is charged only from compensation actually received. No compensation, no payment. The full price is published on the pricing page, with no small print.

The burden of proof is on the airline, not on you. This follows from small claims court rulings: a general reference to the "security situation" does not exempt an airline from compensation. We check every case against the exact exemption periods set by the law, with recorded evidence from the Ben Gurion board.

Because the official Ben Gurion flight board is a rolling window: it shows only a few days back, and after that the information is no longer public. Our system samples the board every 5 minutes and saves every status change with a timestamp and a SHA-256 fingerprint as soon as it is published. So even months after the cancellation, the demand rests on a record made at the time, not on memory, and the burden of proving an exemption stays on the airline.

4 years from the date of the flight. Even a flight from 2 or 3 years ago is worth checking. If the flight was before our tracking started, we will check it manually, for free.

No. The choice between a full cash refund and an alternative ticket belongs to the passenger alone, not to the airline. Under sections 6(a)(2) and 6(f) of Israel's Aviation Services Law, the operator or organiser announcing a cancellation must present the passenger with the options for reaching the destination, and may not just offer a voucher. Denying the right to choose may also justify exemplary damages, at the court's discretion and subject to proof that the breach was knowing.